Founders-led support throughout your Bhojan Mitra pilot
We sit in the trenches with our early partners. From the first discovery call to go-live and beyond, you’ll have real humans on call to keep service running smoothly.
Pick the support path that suits your team
Founders hotline
Direct WhatsApp and phone escalation to the founding team during pilot weeks. We stay available through your peak hours.
Slack & email support
Dedicated Slack connect workspace and priority email queue with same-day responses for configuration questions.
Knowledge base
Step-by-step guides, FAQs, and troubleshooting checklists built from real pilot learnings. Updated weekly.
On-site visits
For multi-location partners we can schedule quarterly on-site audits to review setups and train new team members.
Critical issues
Instant escalation via hotline. We jump on a call within minutes to resolve order flow or hardware blockers.
Operational requests
Configuration changes, menu updates, or analytics tweaks handled within one business day.
Feature feedback
We document every suggestion, share roadmap visibility, and schedule follow-ups when the feature ships.
Need assistance right now?
Reach out and we’ll align on the best communication channel for your team.